Returns & Cancellations
You may cancel your custom stationery order within 24 hours of placing your order. After 24 hours, your order has entered the design phase and no cancellations can be made.
Returns & Exchanges
Custom stationery is printed uniquely for you and your event, and cannot be returned or exchanged. We’re committed to providing beautiful custom stationery for your wedding. We are happy to work with you if you’re unhappy for any reason. If there is an issue with your order, please email firstname.lastname@example.org within 48 hours of receiving our order.
Type Errors & Color Matching
If your stationery arrives with a typo that was approved during the proofing process, a 20% discounted reprint will be offered for your convenience.
Our custom stationery is guaranteed to match our complimentary color charts, but not screens. Please remember that all computer screens vary in resolution and color balance. Complimentary color charts are sent to clients upon request (these are available once the order has been placed), and are also complimentary with any sample kit purchase.
LASER CUT GOODS
Samples, laser cut goods, and ala cart embellishments (non paper goods) will proof and ship quickly and are not able to be cancelled.
Samples, laser cut goods, and ala cart embellishments (non paper goods) will proof and ship quickly and are not eligible for returns or exchanges.