Proofing & Production
After you've placed your order, please email us at firstname.lastname@example.org with your custom details. You can submit those to us either in a Word document -or- cut and pasted into the email text. Be sure to reference your Order Number in the email subject line.
Once we've received your order details and custom text, you'll receive a digital proof via email within 5-7 business days. We'll then work with you via email on any necessary revisions. We will not send anything to production until you've emailed us an approval to print.
Please note that complimentary proofing is not available for table numbers, seating cards, or note cards. We apologize for this inconvenience.
After you've approved a digital proof for production, no additional changes can be made. Current production times may vary between 1 to 3 weeks, followed by shipping. (The longer production times are most often seen during the busiest wedding months, and around holidays). You'll receive a production estimate with your digital proof, for reference. Tracking information will be provided via email as soon as the production process is complete & your order has been packaged.
CANCELLING YOUR ORDER
Orders may only be cancelled during the proofing stage. Once orders are approved for production, no changes or cancellations are accepted, as the printing process has begun. Orders cancelled during the proofing process will incur a 30% design fee, which will be deducted from the refunded amount.