Frequently Asked Questions
How long does it take to get my order?
Once you've placed your order, the proofing process typically takes 3-5 business days (depending on the amount of revisions requested). After you've approved a proof for printing, production takes approximately 2 weeks, followed by standard shipping via FedEx Ground.
I've placed my order, now where do I send my custom text for proofing?
We're looking forward to working with you! Please email that to us at firstname.lastname@example.org. You may paste the custom text directly into the email, and be sure to reference the Order # in the subject line. From there, we'll get started on your proofs ASAP!
Will I see my custom item before it prints?
Absolutely! Once you've placed your order and have emailed us all necessary details, we'll send you a digital mockup for review/approval within 3 business days.
Can you copy a design I've found online?
Unfortunately, we cannot replicate a copyrighted design created by another designer. Although, you’re welcome to provide us with inspirational photos, allowing us to gather inspiration and create a custom design with a similar design style.
Do you offer letterpress, thermography, gold foil, or other alternative print options?
Absolutely! We offer all of these options and more. Please inquire via email for additional details, pricing, and production times.
Do you accept rush orders?
Yes, we do accept rush orders as our schedule allows. These are accepted on a case-by-case basis. Please know that a 50% rush production fee will be added to all rush orders (upgraded shipping is also available for an additional fee).
I already have a design/monogram file to use. Can you use it?
We do not print outside work, although we occasionally allow clients to submit a logo or drawing to be integrated into a custom item we're creating (this is solely at our studio's discretion). While we wish we could accept all requests, we feel it's most important that our printed products reflect our signature design aesthetic.
Do you offer any promotions or discounts?
Absolutely! If you spend $350+ on your wedding day paperie order, you will receive complimentary event signage. Also, if you are working with one of our preferred event planners, you will receive 10% off ALL wedding invitations and paperie.
(Please inquire for more details.)